Frequently asked questions

Snuggs & Huggs Senior Services serves families throughout the Greater Seattle, Washington area. Call to confirm availability in your neighborhood.

Snuggs & Huggs Senior Services was founded by Michelle Wiley, who owns and leads the company. It brings compassionate, personalized in-home senior care to families across Greater Seattle.

Start with a free care consultation. We will listen to your family's needs, talk through the available care levels, and help shape a personalized plan.

Standard Care focuses on daily in-home support. Premium Care adds deeper coordination, assessments, transportation, family updates, and memory support. All-Inclusive Care adds customized activities, included add-ons, and full-service support.

Yes. Dementia and memory care support is available through Premium and All-Inclusive Care, including engagement activities and care-plan updates tailored to the individual.

The matching process begins with a comprehensive family consultation, followed by introductions to two or three caregiver options. A monitored trial period allows the arrangement to be refined based on feedback.

Care is personalized, so pricing depends on the level of support, schedule, and services your loved one needs. Call for a clear recommendation and current quote.

Premium and All-Inclusive Care include 24/7 social support. Availability and the exact scope are confirmed in your written care plan. For a medical or life-threatening emergency, always call 911.

Ask during your consultation about the current caregiver-match and in-home-care commitments. Eligibility, exclusions, fees, and refund terms should be reviewed in writing before services begin.

Non-medical home care is help with the everyday activities of daily living — bathing, dressing, hygiene, meal preparation, light home management, transportation, companionship, and medication reminders. It does not include clinical services like medication administration, wound care, or physical therapy, which are provided by licensed medical professionals.

The terms sound similar but describe different things. Home care (what we provide) is non-medical support with daily living. Home health care is skilled, clinical care — nursing, physical therapy, wound care — typically ordered by a physician for a specific medical need. Many families use both at different times, for different reasons; your loved one's doctor can advise on whether home health services are appropriate.

You meet caregiver options before choosing. After the family consultation, we introduce two to three caregivers so your family can choose the person who feels like the best fit, rather than being assigned whoever is available.

There's no fixed minimum. Schedules are built around what actually fits your family — from a few hours a week to more comprehensive daily support. Call (206) 848-5121 to talk through what would make sense for your situation.

No. Caregivers provide medication reminders — helping make sure the right medication is taken at the right time — rather than administering medication themselves. Administering medication is a clinical task performed by licensed medical professionals.

The monitored trial period exists for exactly this reason — daily check-ins during the first 7–14 days give everyone a chance to notice a mismatch early and adjust. Ask about our current caregiver-match commitments during your consultation; eligibility, exclusions, fees, and any refund terms are explained in writing before services begin.

Yes. Premium and All-Inclusive Care include regular reassessment — quarterly assessment updates and monthly care conferences — specifically so the plan can be adjusted as your loved one's needs change, rather than staying fixed at whatever was arranged on day one.

Aging in place means remaining safely in your own home as you get older, rather than moving to a facility because of changing needs. In-home care supports this directly — personal care, meals, medication reminders, and companionship handle the tasks that would otherwise make staying at home difficult.